BOOKING PROCESS

I am traveling solo, how can I join a tour?

If you are traveling on your own, you can go ahead and book your tour and we will do our best to pair you together with another group. If you have a specific time you would prefer to fly with us, please mention it in the booking comments or let us know by writing an email.

There are two of us but the tour has a minimum number of 3 or more passengers.

If your group is below the minimum, you can still go ahead and book your tour and we will do our best to join your booking with another group. Some of our customers also prefer to pay for the 3 seats to confirm their flight will go ahead.

Do your tours have a weight limit?

To ensure safety and comfort for all our passengers we have the policy of requiring passengers over passengers over 120 kg/265 lbs./19 stone pay for 1,5 seats. Please feel free to send us an email at info@flightseeing.is if you have any questions regarding our weight limit policy.

How do I book a tour?

Start by choosing your preferred departure location. From Skaftafell, we offer both airplane and helicopter tours. From Reykjavík, we offer helicopter tours.

Once you select your tour, choose your preferred date and time, and complete the booking through our secure online payment system.

If you have a specific request or are booking a private tour, please email us at info@flightseeing.is and we will be happy to assist you.

What are your departure times?

All our tours have set departure times, which are shown on each tour page and during the booking process. Departure times may vary depending on the tour and season.

Please note that during wintertime, our operating hours are shorter due to limited daylight here in Iceland.

I am unable to book online and cannot understand why.

Either the tour is fully booked, or you are booking a tour with less than the minimum number of passengers. Please send us an email to info@flightseeing.is and we will gladly assist you.

How early do I have to book my tour?

The sooner the better! Especially if you have a specific date and time in mind.

However, in case you decide last minute that you would like to do a sightseeing flight, contact us by calling +354 555 1615 and we will do our best to accommodate you.

TOURS

How much does a tour cost?

We have a wide range of amazing tours departing from Skaftafell Terminal. If you are uncertain of what tour you should take, you are more than welcome to call or email us and we will be happy to help with the decision making.

Which tours include a landing?

Landings are included in selected helicopter tours only.

Skaftafell – Helicopter Tours with a Landing

• Glacier Edge Helicopter Tour — with Landing
• Black Sands & Riverbeds Helicopter Tour
• Laki Craters & Surroundings Helicopter Tour
• Lagoons, Glaciers & Colorful Mountains Helicopter Tour
• Landmannalaugar & Highland Wonders Helicopter Tour
• Ultimate Iceland Helicopter Tour

Reykjavík – Helicopter Tours with a Landing

• Volcano Helicopter Tour (when conditions allow)
• Geothermal Hot Springs Landing Helicopter Tour
• Volcano Craters & Hot Springs Landing Helicopter Tour
• Elements of Iceland Helicopter Tour
• Glacier & Lava Field Adventure Helicopter Tour
• Grand Highlands Helicopter Tour
• Glacier Lagoon Panorama Helicopter Tour

Airplane tours do not include landings. If you are interested in a private or custom tour (with or without a landing), please contact us at info@flightseeing.is. All landings are only performed when deemed safe by our pilots and depend on weather and surface conditions.

Can we see any active volcanoes?

Most of the time, there are no erupting volcanoes in Iceland. When an eruption does occur, we create dedicated tours to view it. Please visit our website or follow us on social media for the latest updates.

Many of our Reykjavík helicopter tours fly over the most recent eruption areas on the Reykjanes Peninsula. You can view them here: Helicopter Tours from Reykjavík

On which tours do we see glaciers?

Many of our tours include views of glaciers, especially those departing from Skaftafell Terminal, which is located right next to Vatnajökull — Europe’s largest glacier. From Skaftafell, most flights naturally include glacier scenery.

Several tours from Reykjavík also offer glacier views, particularly those heading toward the highlands or Vatnajökull area.

Tours with a strong glacier focus include:

From Skaftafell:

• Glacier Edge Helicopter Tour
• Lagoons, Glaciers & Colorful Mountains Helicopter Tour
• Ultimate Iceland Helicopter Tour

From Reykjavík:

• Glacier & Lava Field Adventure Helicopter Tour
• Elements of Iceland Helicopter Tour
• Grand Highlands Helicopter Tour
• Glacier Lagoon Panorama Helicopter Tour

Can we open the windows to take pictures during a tour?

On our standard tours, it is not allowed to open the windows. Open windows are only allowed on private or specialized photo flights. To book a private charter flight or custom photo flight please send us an email to info@flightseeing.is and we will be happy to assist you.

What kind of clothes should I wear?

If your tour includes a landing, as some of our helicopter tours do, we suggest that you wear warm layered clothing since the wind can be cold, even though it is a sunny summer day. From October to mid-April we recommend winter clothing. Good, closed, waterproof shoes are highly recommended unless you want to get your feet wet or take the chance on falling on the rough volcanic terrain we often land on. During winter and on tours with glacier landings it is especially important to wear good shoes since you’ll be walking on the snow.

Sitting in our aircraft itself is not cold, it is similar to sitting in a car, so if your tour does not include a landing, a light jacket should be sufficient.

During custom photo-flights, temperatures can drop, due to open windows or removed doors. In these cases, we recommend multiple warm layers which are flexible and not too bulky, so you can move freely and your clothing doesn‘t get in the way of your shots.

GETTING HERE

How do I get to your location?

Our Skaftafell meeting point is at Skaftafell Terminal, located at our private airport in Skaftafell right next to ring-road 1. The best way to get there is to drive on road number 1 and turn off the road to the opposite side of Skaftafell National Park.

GPS co-ordinates: 64.003111, -16.941626

Link to Skaftafell Terminal on google maps: https://goo.gl/maps/oStRPkGarmA31mMp7

Driving time to Skaftafell from Reykjavík is around 4 hours and 30 minutes. If you arrive early, you can visit Skaftafell Terminal which offers free parking, light refreshment and has restrooms.

Our Reykjavík meeting point is at REYKJAVIK FBO, located only a couple of minutes away from downtown Reykjavik.

Link to REYKJAVIK FBO on google maps: https://goo.gl/maps/1E5tsZy3aEg9PFkV7

For some private tours, we depart from various locations around Iceland. If you are departing from any other location than Skaftafell Terminal or Reykjavik FBO, please check your email for more detailed information about that.

Can I get a pickup by helicopter?

Yes, you definitely can! Contact us if you are looking for a private flight and we will have it custom made to your needs.

Which bus should I take to get to you?

Our headquarters are at Skaftafell Terminal, located right next to ring-road 1. Please check the bus website, www.bus.is, to find out the public transportation options for the south coast of Iceland. You can also send us an email and we would be happy to help you figure these things out.

THE COMPANY

What type of aircraft do you operate?

From Skaftafell we operate a Cessna 207 with seats for up to five passengers and three openable windows for photo flights and a Airbus H152 Helicopter with seats for up to 5 passengers.

From Reykjavik we operate a Airbus H125 Helicopter with seats for up to 5 passengers.

Which aircraft do you use for photo flights?

Our Cessna 207 airplane is our most popular aircraft for photo flights. But all our aircraft can be used for photo flights, it really depends on our availability at the time of your booking and your preference, which aircraft we use.

Send us an email with your wishes and we will come up with the best option for you.

Do you offer pick-up service?

Yes, we can arrange helicopter pick-up from various locations, but we do not offer car pick-up services.

If you want to set up a helicopter pick-up contact us at and we will set it up.

If you want to get yourself to our meeting point, we have info on how to get here in a previous question.

What is your cancellation policy?

All cancellations must be made by letter or e-mail and confirmed by Atlantsflug. We are obliged to charge cancellation fees to passenger(s) as follows:

• Cancellation fee of 100% is charged if cancelled 1 day or less before the event
• Cancellation fee of 0% is charged if cancelled 1000 days or less before the event

With your safety in mind, we reserve the right to cancel a tour or change the itinerary due to weather conditions and/or any other factors beyond our control. If Atlantsflug determines conditions unsafe and not in compliance with its operation manuals, it may cancel or reschedule flights. If customers can not change their tour to another date/time, Atlantsflug will refund the total amount paid in ISK, the same way the payment was received.

What happens if I have already paid for the flight and the weather is unsuitable for the tour?

If the weather forecast is not looking promising at the time of your booked tour we:

A) Try to change the time on the same day (e.g. go in the afternoon instead of the morning).

B) Offer you to go on a different date (e.g. the day before or the day after).

C) If we are fully booked and can not offer options A or B we always give a full refund!